Refund and Returns Policy

Welcome to Soul Spark Cafe! We value your satisfaction and strive to ensure that every experience with us meets your expectations. Below is our policy on returns and exchanges, tailored to our unique offerings of handmade products, energy healing sessions, and print-on-demand items.

Overview

Due to the personalized nature of our products and services, we do not accept returns or exchanges unless an item arrives defective or damaged. This policy helps us maintain the integrity of our handmade and custom items, as well as our energy healing sessions.

If there is an issue with your order, we are committed to working with you to find a resolution that aligns with your needs and our values. Please reach out to us through the contact method listed on our Contact Us page, and we will assist you promptly.

Defective or Damaged Items

If your item arrives defective or damaged, please contact us within 7 days of delivery. To help us resolve the issue efficiently, include the following information:

  • Your order number.
  • A description of the issue.
  • Photos of the defective or damaged item.

Once we review your request, we will work with you to either replace the item or offer a store credit, depending on the situation.

Non-Returnable Items

The following items are non-returnable:

  • Customized or personalized handmade products.
  • Energy healing sessions.
  • Print-on-demand items made specifically for your order.

These policies ensure that every item is crafted or performed with care and attention to your individual preferences.

Refunds

Refunds are only issued in cases where items are defective or damaged and cannot be replaced. Once your claim is approved, refunds will be processed to your original payment method. Please allow a few business days for the transaction to reflect in your account.

For missing refunds:

  1. Verify your bank account and contact your payment provider as processing times may vary.
  2. If the issue persists, reach out to us for further assistance.

Shipping Returns

In the rare event of a return being approved, you will be responsible for return shipping costs unless the return is due to a defect or error on our part. To ensure safe delivery, we recommend using a trackable shipping service or purchasing shipping insurance. We cannot guarantee receipt of returned items without tracking.

Need Help?

If you have questions or concerns about your order, please contact us via the form on our Contact Us page. We’re here to address your needs and ensure your journey with Soul Spark Cafe is positive and fulfilling.

Thank you for choosing Soul Spark Cafe. Your support means the world to us, and we’re honored to be part of your journey toward wellness and growth.